Last Updated: March 26, 2026
Kavinoq ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit kavinoq.com and use our platform services. By accessing our site or platform, you agree to the terms of this policy.
1. Information We Collect
We collect information you provide directly and information collected automatically when you use our services.
Information you provide:
- Contact and identification data: your name, email address, phone number, institution name, and job title when you request a demo, contact us, or register for platform access.
- Account data: login credentials, account settings, and preferences configured within the platform.
- Communications: the content of emails or messages you send us.
Information collected automatically:
- Technical data: IP address, browser type and version, operating system, referring URLs, and pages visited.
- Usage data: features accessed, session duration, and interaction patterns within the platform.
- Cookies and similar technologies: we use session cookies for authentication and persistent cookies for preferences. You can control cookie settings in your browser.
2. How We Use Your Information
We use the information we collect to:
- Provision and maintain your institution's platform environment.
- Process requests for demos, onboarding, and technical support.
- Communicate with you about your account, service updates, and scheduled maintenance.
- Improve and develop our platform based on usage patterns and feedback.
- Enforce our Terms and Conditions and protect against misuse.
- Send product and feature announcements where you have opted in to receive them.
- Comply with applicable legal obligations.
We do not sell your personal information to third parties. We do not use your institution's learner data for advertising or profiling purposes.
3. Data Retention
We retain your personal data for as long as your account is active, plus a period of 90 days following account termination or contract expiry to allow for data export requests and administrative wrap-up.
Billing and transaction records are retained for a minimum of seven years in accordance with applicable financial and tax laws. Data that is subject to a legal hold or ongoing dispute will be retained until the matter is resolved.
You may request deletion of your personal data at any time by contacting us at info@kavinoq.com. Deletion requests will be processed within 30 days, subject to any overriding legal retention obligations.
4. Third-Party Service Providers
We work with a limited number of trusted third-party service providers to operate our platform and business. These include:
- Cloud infrastructure providers — for hosting, storage, and computing.
- Payment processors — for handling subscription billing securely.
- Analytics tools — for understanding how our site and platform are used in aggregate.
- Authentication and identity providers — for SSO and identity federation where configured.
All third-party providers are contractually required to handle your information confidentially, use it only for the specific purpose for which it is shared, and implement appropriate security measures.
5. Data Security
We implement technical and organisational security measures to protect your personal information, including:
- Encryption of data in transit using TLS.
- Encryption of sensitive data at rest.
- Access controls limiting data access to authorised personnel on a need-to-know basis.
- Regular security reviews and vulnerability assessments.
While we take reasonable and appropriate steps to protect your information, no system of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
6. Your Rights
You have the following rights with respect to your personal data:
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may request that inaccurate or incomplete data be corrected.
- Deletion: You may request that we delete your personal data, subject to legal retention requirements.
- Portability: You may request your data in a structured, commonly used format.
- Objection: You may object to certain processing activities.
To exercise any of these rights, contact us at info@kavinoq.com. We will respond within 30 days.
7. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a notice on our website prior to the change becoming effective. Continued use of our services after notice constitutes acceptance of the updated policy.
8. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at info@kavinoq.com.