Last Updated: March 26, 2026
This Refund Policy applies to all Kavinoq subscription plans. It sets out the conditions under which refunds are available and the process for requesting cancellation. By subscribing to any Kavinoq plan, you agree to this policy.
1. Trial Period
New institutions are entitled to a trial period as specified in their subscription agreement. No payment is required during the trial period. If you choose not to continue after the trial period, your account will be deactivated at no charge and no refund is required or applicable.
Trial periods are available to new institutions only and may not be used to extend an existing subscription.
2. Monthly Subscriptions
For institutions on a monthly billing cycle:
- Full refund: A full refund of the most recent billing charge is available if a cancellation request is submitted within 7 calendar days of the billing date.
- No refund after 7 days: No refund will be issued for a monthly billing period if the cancellation request is received more than 7 days after the billing date. The account will remain active until the end of the current billing period and will then be deactivated.
Monthly cancellations take effect at the end of the current billing period. Your Institution will retain access to the Platform until that date.
3. Annual Subscriptions
For institutions on an annual billing cycle:
- Full refund: A full refund is available if a cancellation request is submitted within 14 calendar days of the annual billing date.
- Prorated refund: If a cancellation request is submitted more than 14 days after the annual billing date but before the 90-day mark, a prorated refund for unused whole months may be issued at our discretion.
- No refund after 90 days: No refund will be issued for cancellations made more than 90 days after the annual billing date.
Annual cancellations take effect at the end of the current annual term unless a refund has been agreed, in which case access will end on the date the refund is processed.
4. Non-Refundable Items
The following are non-refundable under all circumstances:
- Onboarding and implementation fees, once the onboarding process has commenced.
- Content migration or data import fees.
- Custom development or integration fees.
- Training fees for sessions that have already been delivered.
These fees represent work already performed on behalf of the Institution and cannot be refunded regardless of the reason for cancellation.
5. How to Cancel & Request a Refund
All cancellation and refund requests must be submitted in writing by email to info@kavinoq.com. Your request must include:
- Your institution name and registered account email address.
- The date of the billing charge in question.
- Your reason for cancellation.
The timestamp of the received email will be used to determine refund eligibility. Requests submitted by any other means (phone, chat, or verbal notice) will not be accepted as formal cancellation requests.
We aim to process all refund requests within 10 business days of confirmation. Refunds are returned to the original payment method.
6. Changes to This Policy
Kavinoq reserves the right to modify this Refund Policy at any time. Any changes will be communicated to active subscribers by email prior to taking effect. The policy that was in effect at the time of your subscription renewal governs that billing period.
For questions about this policy, contact us at info@kavinoq.com.